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The Rewards and Awards of Knowledge Management Knowledge management efforts at MITRE gain national recognition May 2002
The underlying principle of knowledge management, as practiced by companies such as The MITRE Corporation, is that knowledge is power. If, in doing a job, one of our employees learns something that might benefit others across the company, he or she should preserve that knowledge and make it available. Doing so will help the recipients of the knowledge do their work better, and our customers will be the ultimate beneficiaries. Our efforts to capture and record occupational knowledge and share it with others across departmental lines is gaining increased recognition, both within the company and outside it. We recently presented our first annual Knowledge Management (KM) Recognition Awards to honor outstanding examples of employees applying KM principles within the corporation. A total of 13 awards went to either individuals or team members who made an effort beyond their normal job responsibilities to develop, present, and spread information that could be of benefit to others. The awards sent a signal that MITRE considers capturing, sharing and disseminating knowledge to be essential, both to our own success and our clients'. The American Productivity and Quality Center believes that other companies can learn from MITRE's example. The APQC, a nonprofit group dedicated to helping business and industry boost productivity and performance, recently lauded MITRE for our innovative performance in the KM field, as well as our willingness to share information about KM processes. We were named by the APQC as a best practices partner. That means, essentially, that the APQC has chosen MITRE's KM program as an example from which other firms or individuals interested in applying KM to their own situations can learn. Best Practices Partners share information with other organizations as part of the APQC's work to benchmark successful projects in the area of increased productivity. MITRE's practices will be included in the APQC's recently released study, "Managing Content and Knowledge." Beyond the call of duty One recipient, Alan Piszcz, a chief engineer for our Applied Information Technology Center worked largely on his own time to create a personal Web site that was directed to colleagues. The site contains a plethora of information on technical and defense-related topics, mailing lists of colleagues and sponsors devoted to specific topics, summaries of past and present projects Piszcz has worked on, and information on past and future technical exchange meetings dealing with emerging technological issues. Many of the MITRE employees honored may not have been consciously carrying out a KM program. They were simply looking for ways to get the word out on technological breakthroughs or other developments they felt would help their colleagues in their own work. Through their actions, award recipients displayed commitment to empowering their colleagues and customers with greater knowledge. The result will be a corporation that is able to store and share important knowledge and thus carry out its public service mission more effectively. "All the nominations were terrific in their intent and achievement," said Judith Clapp, who led the award implementation effort for MITRE. "This year, the idea was to get people to move into an area where they might not have been and to encourage a new kind of behavior and incorporate it into the way we do business." Page last updated: March 18, 2009 | Top of page |
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