Introduction
Kerry Buckley and Lindsley Boiney
The Art of Enterprise Systems Engineering
Joanne DeVincent, Theda Parrish, and Craig Petrun
Social Contexts of Enterprise Systems Engineering
Jon W. Beard and Jo Ann Brooks
Covert Process, Overt Impact: The Role of Social Science
Elissa R. Allen
Understanding Customers' Technology Needs
Jill Drury
Understanding Arabic Nonverbal Behavior
LeeEllen Friedland and Dan Loehr
Modernizing Air Traffic Management
Scott H. Mills
Building Autonomous Cognitive Models of Air Traffic Controllers
Steven Estes, Chris Magrin, and Frank Sogandares
Identity Groups in Decision Making
Lashon B. Booker
Enabling Trust and Performance in Military Virtual Teams
Eugene A. Pierce
Sensemaking Analysis
Ellen Powers
Exploring Social Bookmarking
Donna Cuomo, Laurie Damianos, and John Griffith