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MITRE and the intelligence organization's crisis management team configured CVW to fit a new concept of operations. CVW linked analysts with technical and operational specialties from seven offices without relocating anyone. That made it possible for the crisis management team to get other analysts to join ICE by promising to leave them in their own offices and have them participate virtually. The attraction of conducting ICE virtually swelled the size of the crisis team to two 12-hour shifts with 60 analysts each. What had been considered a difficult task became a chance to have fun with intriguing technology at a low cost. Some managers wanted a live briefing at every shift change. We were able to install a CVW terminal in the crisis room and use it to link the crisis team into the briefings, which meant that the briefings quickly grew to include all related offices. Suddenly the senior briefer had a broad range of expertise available at a moment's notice to answer any questions. In addition, the analysts could now hear how their intelligence product was being used by decision makers, thus helping them refine their work. That became very important to some analysts, who would otherwise wait years before being able to listen to a high-level briefing. The decision makers directly addressed their concerns to the analysts, thereby circumventing the old organizational hierarchy. The document sharing and exchange mechanism of CVW enabled teams of analysts to shorten the time spent coordinating product reports. The virtual teams left their inputs in virtual rooms to be coordinated by a team editor. The editor combined the inputs into a draft, which the team members could read, while discussing it in an audio conference. Through the benefits of CVW, the intelligence organization transformed its ability to manage information flow during crisis operations. For more about this technology transfer, see A Case Study in Technology Transfer of Collaboration Tools. For more information, please contact John Davidson using the employee directory. |
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