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Automated Discovery and Mapping of Expertise
2002 Award Winner
Mark T. Maybury, The MITRE Corporation
Raymond J. D'Amore, The MITRE Corporation
David House, The MITRE Corporation
ABSTRACT
This chapter describes the development of automated tools for discovering
and mapping areas of expertise within a global enterprise, The MITRE
Corporation. MITRE's mission is to enable innovation, integration,
and collaboration within and across public sector agencies. Expertise
management is a core function in achieving this objective and is supported
by two prototype systems. Expert Finder is an expert skill finder that
exploits the intellectual products created within MITRE to support automated
expertise classification. XperNet addresses the problem of detecting
extant or emerging areas of expertise and associated communities without
a priori knowledge of their existence. Both tools combine to detect
and track experts and expert communities within a complex work environment.
We describe an expertise management system architecture that provides
a framework for integrating various tools and services for capturing
and exploiting expertise. The system also supports user interaction
and feedback used to nominate experts and qualify levels of expertise.
After describing the background of knowledge management at MITRE, this
paper describes current implementation of Expert Finder and XperNet
and concludes with an outline of future research directions.
Publication
Sharing Expertise: Beyond Knowledge Management, Mark S. Ackerman,
Volker Wulf, and Volkmar Pipek, editors, Cambridge, MA: The MIT Press,
pp. 360–382.
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