Enhancing the Infrastructure for Serving Veterans
The Department of Veterans Affairs provides a broad range of services, from healthcare to education, to the nation's veterans and their dependents and survivors. Delivering these services is a complex undertaking. For example, VA operates the largest direct healthcare delivery system in America, serving nearly 6 million patients. The department is pursuing major initiatives designed to better serve veterans, in terms of both program access and delivery. The need for a strong information infrastructure lies at the heart of what VA wants to accomplish.
MITRE's Center for Transforming Health (CTH) has identified three primary areas where it can help VA in enhancing its information systems. The first is to support a single VA service experience for veterans, rather than the series of isolated transactions that can occur today. The second is to develop approaches that dramatically reduce the current claims backlog and enable veterans to receive initial compensation faster. The third is to make veterans' access to services and benefits easier and continue to improve their satisfaction levels. In all three cases, CTH is drawing on MITRE's systems engineering, information technology, and project management experience to make a difference.
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| The Center for Transforming Health is drawing on MITRE's systems engineering, information technology, and project management experience to make a difference. |
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