Key Success Factor 5: Technology Support *

Groupware is the name applied to a wide range of technologies that support group processes. Information technology also plays a role in supporting teams in both their internal and external communication needs. While technology improves team efficiency by increasing the scope and speed of communication and by providing real time information, the application and interpretation of that information is a challenge to the team.

Technology that supports collaborative processes makes the team more effective in creating new ideas, problem solving, and decision making. None of these benefits, however, occur automatically. Team members must spend time and effort to learn how to use the technology to meet their specific needs. They may also have to adapt their work routines to get the most benefit from the technology.