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Cloud SLA Considerations for the Government Consumer
November 2010
Kevin Buck, The MITRE Corporation
Diane Hanf, The MITRE Corporation
ABSTRACT
This paper explores the role of service-level agreements (SLAs) in managing performance of Government procurements through public clouds (although some of the findings from this exploration also are relevant for community and private
clouds). SLA best practices and lessons learned are explored, and context is provided regarding how SLAs currently are being applied within public cloud procurements.
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