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Awareness of Organizational
Expertise
October 2000
Mark T. Maybury, The MITRE Corporation
Ray D'Amore, The MITRE Corporation
David House, The MITRE Corporation
ABSTRACT
This article describes automated tools for increasing
organizational awareness within a global enterprise. The MITRE
Corporation is the context for the current work, however the tools
and techniques are general and should apply to a wide variety of
distributed, heterogeneous organizations. These tools provide
awareness of team mem-bers and materials in virtual
collaboration environments as well as support for automated
discovery of distributed experts. The results are embodied in
three systems: MITRE's Collaborative Virtual Workspace (CVW),
Expert Finder and XpertNet. CVW is a place-based collaboration
environment that enables team members to find one another and
work together. Expert Finder is an expert skill finder that exploits
the intellectual products created within an organization to support
automated expertise identification. XpertNet addresses the
problem of detecting extant or emerging classes of expertise
without a priori knowledge of their existence. Both Expert Finder
and XpertNet combine to detect and track experts and expert
communities within a complex work environment. After
describing the background of knowledge management at MITRE,
this article describes the architecture and use of collaboration
and expert finder systems to enhance organizational awareness,
provides some principles of exper-tise, and concludes with an
outline of future research directions.
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