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Enterprise Expert and Knowledge Discovery
September 2000
Mark T. Maybury, The MITRE Corporation
Dave Mattox, The MITRE Corporation
Daryl Morey, The MITRE Corporation
ABSTRACT
In this paper we describe two systems designed to connect
users to distributed, continuously changing experts and their
knowledge. Using information re-trieval, information extraction,
and collaborative filtering techniques, these sys-tems are able to
enhance corporate knowledge management by overcoming
tradi-tional problems of knowledge acquisition and maintenance
and associated (hu-man and financial) costs. We describe the
purpose of these two systems, how they work, and current
deployment in a global corporate environment to enable end
users to directly discover experts and their knowledge.
» Download Paper [PDF, 64KB]
Additional Search Keywords
User-expert interfaces, expertise modelling, collaborative filtering.
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