"Can You Read This Well?" Error Handling in a Translated Messaging Environment
September 2003
Sherri Condon, The MITRE Corporation
Keith Miller, The MITRE Corporation
ABSTRACT
This paper focuses on the behavior users exhibit when faced
with system errors in an instant messaging environment in
which the system translates each user's messages into the
language of the other participants. Messages were annotated
to identify the strategies that participants adopt for managing
their interaction, including strategies to repair and adapt to
translation problems. Results show that participants employ
high proportions of strategies that manage the interaction by
explicitly referring to the ongoing communication. These
results question the assumption that explicit verification
strategies in dialogue systems are dispreferred because they
require extra resources.
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