Applying CSCW and HCI Techniques
to Human-Robot Interaction
January 2004
Jean Scholtz, National Institute of Standards and Technology
Holly A. Yanco, Computer Science Dept. U. of Massachusetts Lowell
Jill L. Drury, The MITRE Corporation
ABSTRACT
This paper describes our approach for human-robot interaction (HRI)
research and summarizes our progress to date. We have concentrated on
HRI in urban search and rescue (USAR) because it is an example of a
safety-critical application. We analyzed the performance of robotic
teams at two USAR robotics competitions using adaptations of techniques
from the human-computer interaction (HCI) field and determined that
problems experienced by the operators or robots could be traced to a
lack of awareness on the part of the operator of the robots' status,
location, or immediate surroundings. To aid analysis, we developed a
taxonomy of HRI-related characteristics, evaluation guidelines, a coding
scheme that categorizes HRI activities, and a fine-grained definition
of HRI awareness based on awareness research from computer-supported
cooperative work (CSCW). As a result, we are beginning to determine
design guidelines for HRI that are being used in developing next-generation
robots at the University of Massachusetts Lowell.
Additional Search Keywords
Human-robot interaction (HRI), Computer-Supported Cooperative Work
(CSCW), awareness, urban search and rescue (USAR), human-computer interaction
(HCI) evaluation techniques
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