Naturalistic Decision Making in the Air Traffic Control Tower: Combining Approaches to Support Changes in Procedures
June 2005
Craig Bonaceto, The MITRE Corporation
Steven Estes, The MITRE Corporation
Peter Moertl, The MITRE Corporation
Kevin Burns, The MITRE Corporation
ABSTRACT
Changes in air traffic control systems and procedures can result in a variety of changes in how controllers coordinate
their activities, communicate, and perform their tasks. It is important to anticipate the effects of these changes before they are made, but no single method is adequate to assess all human performance issues. In this paper, we present a trio of complimentary methods to assess a variety of human performance issues and discuss the analytical merits of each. The methods include Cognitive Analysis and Modeling, Critical Incident Analysis, and Controller Coordination Analysis. For each method, we highlight its purpose and outline the product, with specific examples drawn from the domain of air traffic control in the tower environment.
Additional Search Keywords
air traffic control, cognitive task analysis, cognitive modeling, coordination analysis, critical incident analysis, GOMS
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