Arriving from Delphi at O'Hare: Predictive Cognitive Engineering in the O'Hare Modernization Project and Beyond
July 2005
Steven Estes, The MITRE Corporation
ABSTRACT
This paper describes a cognitive modeling effort for the O'Hare
Modernization Project (OMP). Beginning with a statement of the problem, it describes how cognitive
modeling was used to measure the mental workload and work time of controllers running
various positions at O'Hare International Airport, both under the current airport
configurations and a future set of configurations (proposed in the OMP). The O'Hare case is used
as an exemplar of the type of data that can be acquired with relatively simple cognitive models.
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