Video-Teleconference Team Collaboration: Identifying the Causes of Delays in Meeting Start Times
August 2006
Paul M. Herceg, The MITRE Corporation
David E. Mireles, The MITRE Corporation
ABSTRACT
This paper presents evidence that operational video-teleconference-room (VTC) interfaces
contribute to delaying the start of meetings in corporate settings. Some companies rely on
VTCs for cost-effective collaboration across locations; however, if VTCs contribute to meeting
delays, they result in lost productivity for entire teams. To explore this notion, the team recorded
observations of human subjects in corporate VTC meetings, and identified the various challenges
in collecting user-interface data in that environment. The analysis and discussion shows that
improvement in equipment setup times would contribute to reducing the delay in meeting start
times. Furthermore, evidence points to the significance of the time equipment-use begins, rather
than the time it ceases. The data collected is vital to continue research into intelligent user
interfaces, assistive agents, and context modeling for improving the usability of VTC equipment.
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Video-teleconference, user interfaces, meeting delays, conference rooms
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