The interest in a Secure Citizen Channel applies to many agencies of government, including the Census Bureau, Internal Revenue Service (IRS), General Services Administration (GSA), Social Security Administration (SSA), Department of Homeland Security (DHS), Centers for Medicare & Medicaid Services (CMS), and others. Many alternative design solutions have been tried by different agencies with varying degrees of effectiveness. The MITRE Corporation (MITRE) has participated in several related cross-government working groups that provide specific technical information and real world benefits in this area.
This document outlines a generalized framework to investigate a potential approach for a United States government agency's use of a secure channel for interacting with citizens.
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