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CIO 2.0: Reshaping the CIO Role in an Enterprise 2.0 Environment
August 2009
Dr. R. Cherinka, The MITRE Corporation
Dr. R. Miller, The MITRE Corporation
J. Prezzama, The MITRE Corporation
ABSTRACT
The role of the Chief Information Officer (CIO) is in
the midst of a transformation as the perfect storm of
economic, political, organizational and technological
factors are coming together to shape the business focus of
organizations as well as the technology solutions used to
manage and govern that business. In this volatile and
uncertain environment, today's CIO is facing many
challenges: being agile and responsive, reducing
resource requirements for operations and growth,
providing the best service to support the mission,
reducing the operating cost structure of the IT enterprise,
achieving scale operations in the enterprise, enhancing
performance of people products and services, improving
transparency, enhancing reporting chains and benefit
realization, and balancing the competing demands of
many stakeholders. In this paper, we discuss our efforts
to help our sponsoring Government CIO successfully
define the vision, strategy and resources to build the
future IT enterprise for a very large Department of
Defense community. In particular, we describe our
experience in implementing an Enterprise 2.0 interactive
portal and tools set, "CIOweb", that is being developed
by the CIO to shape and manage the information
enterprise, provide a strategic business planning process
that supports governance and visualization, develop a
Web 2.0 technical forecast and roadmap, influence long
term objectives of the CIO and establish a governance
structure to manage this environment. Our goal is to help
the CIO make the decisions that shape IT resources and
results. We highlight some of the capabilities provided,
techniques used, challenges faced, lessons learned and
how this approach impacted the user.
Additional Search Keywords
CIO, Agile Engineering, Information Management, Enterprise 2.0, Web 2.0, Wikinomics, Governance
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