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Characterizing and Improving Collaboration and Information-Sharing Across Emergency Preparedness and Response Communities
September 2009
M. Lynne Markus, Bentley University
Jane Fedorowicz, Bentley University
Deborah Bodeau, The MITRE Corporation
JoAnn Brooks, The MITRE Corporation
ABSTRACT
Events such as 9/11 and Hurricane Katrina have made abundantly clear the need for greater collaboration and information sharing among government agencies during emergencies. The effectiveness of emergency preparedness and response (EP&R) depends fundamentally on the ability of a wide variety of organizational and professional communities to work together. E-government initiatives can promote the necessary information sharing, coordination, and collaboration (ISC2) or can be rendered less effective due to social, organizational, and/or technological obstacles. This paper reports on research-in-progress that aims to characterize and make recommendations for ISC2 improvements of across EP&R communities. We present a conceptual model of the EP&R domain designed to highlight the most critical impediments to effective communication, coordination, and collaboration and the most powerful points of leverage for e-government initiatives to support EP&R.
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