Transforming the Government Enterprise
Many U.S. agencies must adapt to new requirements and new demands while simultaneously cutting budgets. These new requirements stem from several factors, including legislative changes, a more complex and diverse customer base, increasing amounts of data to analyze and track, and growing expectations from U.S. citizens who want to use up-to-date technologies to do business with the government.
Our researchers draw upon expertise from across the corporation—in areas such as modeling and simulation, data analytics, evidence-based decision making, and human-centered design. They combine this expertise with knowledge of the agencies' challenges to devise new analytic capabilities and approaches. For example, we're developing models of government-citizen interactions to better understand what motivates certain behaviors. Using this data we can identify and evaluate opportunities for influencing those behaviors to improve the agencies' service quality and responsiveness.