Evaluating Mobile Remote Presence (MRP) RobotsJuly 2014
Topics: Artificial Intelligence, Human Computer Interaction, Collaborative Computing, Human Factors Engineering
Video teleconferencing systems (VTCs) have enhanced remote meetings because their ability to convey nonverbal or social cues can make them simulate in-person interaction more closely than telephone conversations. Yet many people feel that something is still lacking, most likely because VTCs require all interaction to take place in a pre-defined set of rooms and/or from a single viewpoint. In contrast, mobile remote presence (MRP) robots, sometimes called telepresence robots, enable participants to move their focus from their colleagues’ faces to a screen at the front of the room, to artifacts on a table, to posters or sticky notes on the room’s walls, etc. Consumers now have a choice of several commercially available MRP systems, but there are few evaluation methods tailored for this type of system. In this paper, we present a proposed set of heuristics for evaluating the user experience of a MRP robot. Further, we describe the process we used to develop these heuristics.