… also must be considered, including the application of proprietary technologies that can lead to service provider lock-in (i.e., significant switching challenges among providers) and limited … a Service (SaaS). They have further defined cloud deployment models as private cloud, shared com- munity cloud, public cloud, and hybrid cloud. Cloud computing presents the Federal … Further Information SLA Context/ Overview The SLA should identify the provider, the consumer, contact information, SLA purpose, and SLA background. Overall, SLAs should be simple, familiar, …