… Bureau, IRS, GSA, SSA, DHS, CMS, and others. The interest in a Secure Citizen Channel applies to many agencies of government, including the Census Bureau, Internal Revenue Service (IRS), … possible, and to better serve the citizen. 1.5 Value Proposition MITRE’s existing Citizens Contact Channel expectations research and interactions with government clients show that there is … a lack of documentation, solid business and risk cases, usability, cost control, and political buy-in. Many of the technology problems were often overcome; however, the programs required more …