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Building Trust in Government Podcast: Episode 6

Ken Corbin and Martha Dorris

Episode 6: Improving Customer Experience

What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders? Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.

About the Podcast:

Building Trust in Government

Hosted by MITRE’s Center for Data-Driven Policy with Jim Cook and Dave Powner, our monthly podcast series on Federal News Network examines how to build trust in government while finding solutions for our biggest challenges in national security, cyber, science and technology, and domestic policy.